Course description
This introductory course is designed to provide students with learning difficulties or barriers to education and employment with practical in-house work experience in retail and business services. Students will engage in various activities within a simulated work environment that mirrors real-world retail operations, offering a foundational understanding of the industry. Students are expected to demonstrate and practice appropriate work habits and attitudes while adapting to various roles and reflecting on their experiences for personal and professional growth. The course aims to enhance employability skills and prepare students for future career opportunities.
Course content
Topics to be explored include:
- Basic terminology and concepts in retail and business services
- Basic functions and features of relevant tools, e.g. scanners, tagging guns
- Strategies for working efficiently and managing time in a retail and business environment
- Safe work practices
Means of assessment
Assessment will be in accordance with the ºÚÁϳԹÏÍøÆØÒ»Çø¶þÇø Evaluation Policy. An evaluation schedule is presented at the beginning of the course. This is a mastery graded course. Typical means of evaluation would include a combination of:
- Mid-point and final self-assessments
- Demonstration of skills
- Regular attendance and participation in class activities
Instructors may use a student’s record of attendance and/or level of active participation as part of the student’s graded performance. Expectations and grade calculations regarding class attendance and participation will be clearly defined in the instructor's course outline/syllabus.
Learning outcomes
At the conclusion of the course, a successful student will be able to:
- Demonstrate punctuality, proper attire, and a positive attitude in a simulated work environment.
- Demonstrate effective communication skills with peers, supervisors, and customers in various simulated retail scenarios.
- Examine different roles and responsibilities within the simulated retail environment and how they contribute to overall operations.
- Recognize and follow safe work practices in all activities.
- Practice basic entrepreneurial skills by implementing a pre-developed business plan within the simulated environment.
Textbook materials
Topic-relevant material will be provided throughout the course.